Refund Policy

Overview

At Prime Auto Deals, customer satisfaction is important to us. This Refund Policy outlines when and how refunds or returns are handled for products and services purchased through our Website.

Eligibility for Refunds

• Requests must be made within 7 days of purchase/vehicle delivery.
• To be eligible, items or services must be unused, in original condition, and accompanied by proof of purchase.
• Refunds are issued only after review and approval by our team.

Non-Refundable Items & Services

The following are typically non-refundable:

• Vehicle deposits once processing or inspection has begun
• Custom or special-order services after work has started
• Administration, documentation, or inspection fees
• "As-is" vehicles unless otherwise required by law

Defective or Damaged Goods

If items or services are defective or incorrectly provided:

1. Contact us within 7 days of receipt or service completion.
2. Provide photos and order details.
3. We may offer a repair, replacement, or refund based on the review.

Refund Processing

Once approved:

• Refunds are issued to the original payment method.
• Processing times may vary, typically 5–10 business days depending on payment provider.

Exceptions & Special Cases

• "As-Is" sales: No refunds unless required by applicable law.
• Digital products, downloads, or informational services: Non-refundable after delivery or instant access.